Terms and Conditions

Hearty Wishes stipulates the following terms and conditions and all the customers who place orders with Hearty Wishes are deemed to have accepted all our terms and conditions. The terms are mentioned only to ensure smooth and effective service and not to cause any inconvenience to our customers.

1. Hearty Wishes fully understands the importance of timely delivery of the products to the recipients in India. As these products represent an expression of affection, every care will be taken to ensure the timely delivery of the product in the normal course. However if the delivery could not be completed due to the non availability of the recipient at the given address due to one reason or the other, Hearty Wishes does not accept any responsibility for the non delivery. In such cases, the customer should treat this transaction as completed. However, Hearty Wishes undertakes to deliver the goods other than perishable goods to the recipient at the earliest occasion. But the order will be charged for the entire services rendered.

2. Hearty Wishes will undertake utmost care in choosing the products, but Hearty Wishes is not involved in the making of any of these products. Hearty Wishes will supply the products from reputed manufacturers. In case of items like cakes, sweets etc., attention would be paid to hygiene, quality and method of packing. In case of products like watches, mixies, grinders, cookers etc., the manufacturers take the responsibility for the quality and performance of the respective products. Hearty Wishes does not give any warranties for the performance of the products excepting the warranties issued by the respective manufacturers.

3. The responsibility of Hearty Wishes ends with the delivery of the products intact to the recipients. For any defects found in the performance of any product, the recipient will have to take up the matter with the respective showroom and Hearty Wishes will not be entertaining any requests for service/repair.

4. All the prices listed are inclusive of all taxes and they are quoted in US Dollars. However shipping charges are to be added to the total cost of the products. Shipping charges to various destinations in AP can be viewed HERE.

5. In order to ensure the timely delivery of the selected products, the customers are requested to send the orders at least 72 hours before the event along with the complete postal address, mail address(if any), telephone number of the recipient.

6. As soon as an order is received, Hearty Wishes will proceed with the procurement of various products as listed in the order. Simultaneously arrangements for packing and shipping are also done. However if the delivery of the products is delayed because of reasons which are beyond Hearty Wishes control and due to factors like BANDH, HARTHAL, Transport strike and other such unforeseen circumstances which paralyze normal way of life, the customer understands the reasons for the delay and absolves Hearty Wishes for the delay/damage in the delivery of the products.

7. Orders once placed can not be cancelled and any proposed changes in the order must be notified by the customer within 3 hours after submitting the order. Hearty Wishes will make sincere efforts to incorporate the changes but Hearty Wishes will not be held liable if such changes are not carried out.

8. Hearty Wishes will deliver exactly the same products displayed on its website and from the sources indicated. However, in case of non availability of products from the indicated sources Hearty Wishes reserves the right to change the source and deliver approximately similar kind of product. If similar kind of product is not available, Hearty Wishes will seek fresh instructions from the customer.

9. It is the earnest desire of Hearty Wishes to execute every order strictly as per the choice of the customer. However in cases where Hearty Wishes feels that a particular perishable gift is bound to spoil before reaching the destination due to distance, climate etc. Hearty Wishes reserves the right to replace the perishable gift item with a less perishable gift item.

10. In case of non-delivery of the products to the recipients due to their non-availability, Hearty Wishes will make sincere and earnest attempts to trace them and deliver the goods. However, in cases, where we are not successful in locating the recipients after reasonable search, the order will be still treated as executed. In all such cases, Hearty Wishes will be charging 100% for the perishable goods and at the rate of 25% for non-perishable goods and Hearty Wishes will arrange for the refund accordingly.

11. Hearty Wishes deserves the right to change the terms and conditions of the service or policies regarding the use of the service, at any time and such changes are notified by an updated version of the terms and conditions of our service on our web site. You are suggested to review the terms and conditions of service regularly. Continued use of this service after any such changes shall constitute your consent to such changes. All the customers who place orders with Hearty Wishes are expected to be familiar with the above terms and conditions and when an order is placed, it is deemed that they have accepted the above terms and conditions in total.

12. In the unlikely event of a dispute relating the service of Hearty Wishes, all such disputes shall be subjected to the jurisdiction of a court in GUNTUR, AP, INDIA.